Frequently Asked Questions

General Questions

Q: How do I know if I need a rehabilitation facility?
A: If you are in the hospital because of an illness or surgery and subsequently need assistance with daily activities or walking, you could benefit from in-patient skilled nursing rehabilitation as a short-term rehab patient. We provide a variety of therapy services and specialized rehabilitation programs that help people return home with an optimal level of functioning.

We also have provisions for long-term care intended to people who can no longer live safely on their own at home.

Q: What is the process for being admitted?
To make arrangements for admission, contact your hospital social worker and request Claridge House as your choice for long-term care placement or rehab care. Our pre-admissions nurse will review your medical records and once your doctor has cleared you for discharge, she will arrange your transfer. The hospital social worker will arrange transportation to take you, your medical records, and your belongings directly to us at Claridge House.

Q: What insurance companies are you contracted with?
A: We accept Medicare, Medicaid, and a number of HMO plans including Care Plus, Humana, Coventry, Avmed, Evercare, Wellcare and Preferred Care. We also accept private pay. Call us to learn more about specifics for payment options to ensure you are adequately covered.

Q: What services are covered by Medicare?
A: In a skilled nursing facility Medicare Part A will pay for a semi-private room, meals, medication, rehabilitation services, medical supplies and activities. You must have a three-day hospital qualifying stay prior to admission to a skilled nursing facility. For each benefit period you will be responsible for:

  • Days 1-20: There is no cost for the patient. Medicare pays the entire cost.
  • Days 21-100: There is a $157.50 co-pay. If there is a Medicare supplement we will verify the coverage and advise you what the supplement will pay.
  • You will be responsible for all costs incurred past the 100th day.

The benefit period for Medicare Part A is a maximum of 100 days. You must meet Medicare criteria throughout your stay for Medicare to continue to pay. Most patients do not require a 100-day stay.

If you have any questions about Medicare coverage please contact the Admissions Department to clarify any questions you might have. Visit our payment options page for other ways to take care of your stay with us.

Q: What physicians are on staff at the facility?
A: There are over 15 local internal medicine physicians on staff to provide and monitor your medical care. If your physician is not already on staff, he or she is more than welcome to apply for privileges. Upon discharge from your rehabilitation program, you will be given important medical records that you can share with your personal physician.

Q: What kind of therapy will I receive, and how often?
A: We offer physical, occupational, speech and respiratory therapy services. Although the type and amount of therapy provided depends on each resident's diagnosis and tolerance level, most residents receive approximately 2 to 2½ hours of therapy per day, five to six days per week. You might also want to check into our many clinical specialties to learn about more options we provide in addition to therapy.

Q: What are the visiting hours?
A: We know that interacting with friends and family is essential for recovery, and invite visits from 8 a.m. to 8 p.m. daily. If you wish to come during other hours, make certain you call in advance because except for those hours our facility is secured by a locked gate that requires special access.

Q: Does the facility offer respite care?
A: Respite care is available on a private pay basis, and depends on bed availability.

Q: What other services are available on a consultation basis?
A: The facility also offers dental services, optometry, audiology, psychology, psychiatry, podiatry, physiatry, X-ray, laboratory, swallowing diagnostics, pharmacy and social services.

Q: Can you accommodate special dietary requests?
A: Our food service director and dietician will carefully supervise your special dietary needs. The menu encompasses a wide variety of choices, and substitutions are readily available.

Q: What personal items should I bring when I'm admitted?
A: Residents should pack loose, comfortable clothing, shoes with a non-skid surface, toiletries, pajamas, slippers, etc. We recommend leaving all valuables, money and credit cards at home, or you may choose to secure them in our business office safe.

Q: Are there laundry facilities on site?
A: Laundry services are complimentary for all residents, and are done on site twice per week, or more frequently if necessary. Labeling of all clothing items is required so that items will be returned in a timely manner.

Q: Is transportation available if I need to go to my doctors office?
A: Claridge House does provide a wheelchair transportation van that is available for a nominal fee. There are also independent transportation van services in the community.

Q: What will I do when I'm not in therapy?
A: Many residents enjoy our daily social activities and entertainment. We also have a beauty/barber shop, and library with games, books, music and wireless internet.

Q: Can I take my loved one for a visit outside of the facility?
A: Loved ones are welcome to leave the facility for a visit or outing. However, we do ask that you notify the nurse you will be taking your loved one out and sign a release form at the nursing station — both upon leaving and again upon your return. Additionally, a written order from the physician is required.

Whenever a resident is with us for a Medicare-covered stay, there are some restrictions on outside visits set by the Health Care Financing Administration. Overnight stays are not permitted. Please see our director of nursing or social services director for more details.

Q: Can the facility prevent people from falling?
A: No facility can stop someone from falling. If an individual is already prone to falling or has fallen in the past, chances are that person may fall at Claridge House, too. That's true for all nursing facilities because none can provide one-on-one care for 24 hours a day. However, Claridge House does have a falls prevention program as part of our Restorative Nursing Program to help minimize falling.

Also, family members can help as well by making certain to alert us upon admission that their loved one has a history of falls.

Q: If I have concerns about care, who should I talk to?
A: Questions about medications, treatment, conditions or overall care can come up at any time during a resident's stay. We encourage residents to get in touch with the attending physician as well as our nursing or administration staff.

Of course, you should also feel free to talk to nurses or nursing assistants on your unit, but understand that they are usually busy providing care to a number of other people, too, and may not be able to research or answer your questions as promptly as you would like. For that reason, the best person to contact may be the care plan coordinator or the nurse supervisor for that unit. If you need further information a member of our administration staff will make him or herself available to you.

Q: Do you offer assisted living or long-term care?
A: Claridge House has 240 beds available for short-term or long-term care, but we currently do not have any accommodations for assisted living. Our social workers will be able to provide you with information about some local adult living facilities if you are interested in that option.